Amid the economic uncertainty of the COVID-19 pandemic, government agencies and other organizations are offering tangible assistance to those affected. The Nevada Independent is curating this list of resources so families can access food, unemployment benefits and services during business closures and office shutdowns.
The Nevada Legislature’s Research Division has also compiled a list of resources for Nevadans, which can be accessed online, as has Clark County Commission Chair Marilyn Kirkpatrick, whose resource guide is accessible here.
The U.S. Department of Agriculture has put out a COVID-19 Federal Rural Resource Guide.
Additional information that may be helpful:
- Food and senior services
- Health care, recovery, and insurance
- Rent, Mortgages, and Utilities
- Welfare, unemployment, and non-citizen benefits
- Child care and home learning resources
- DMV: Online services and extensions
- Domestic violence resources
- Additional Resources
- How can I help?
Sites and times are subject to change and will be updated as that information is made available.
Carson City School District
School meals sites will close on June 3, 2020.
After that date, meals will continue to be served at the Boys and Girls Club of Western Nevada, 1870 Russell Way, Carson City, NV 89706.
Meals sites are open from 11:30 a.m. to 1 p.m. and children must be present in order to receive a meal. Free lunch and breakfast will be available for all students and siblings ages 18 and under.
The schools where meals will be provided are:
- Empire Elementary School: 1260 Monte Rosa Dr, Carson City, NV 89701
- Carson Middle School: 1140 W. King Street
- Al Seeliger Elementary School: 2800 S Saliman Rd, Carson City, NV 89701
- Carson High School: 1111 N Saliman Rd, Carson City, NV 89701
A map with drive-thru directions is available online.
Churchill School District
Meals are available Monday through Friday with sites open from 7:30 a.m. to 12:30 p.m. Sites are grab-and-go and will provide breakfast and lunch.
The schools where meals will be provided are:
- Churchill County High School: 1 Greenwave Circle, Fallon, NV 89406
- Numa Elementary School: 601 Discovery Dr, Fallon, NV 89406
- Northside Early Learning Center: 690 South Maine Street, Fallon, NV 89406
In addition to school sites, remote drop-offs for rural households are available weekdays from 10:00 a.m. to 11:00 a.m. at the following sites:
- Paiute Dr. and Rio Vista Rd.
- Sand Cholla bus stop, base housing
- 1775 Auction Road
- Ok Trailer Park: 4333 Reno Hwy
- Lynnie Ln at Soda Lake Rd
- Leetville Junction: Carson Hwy at Reno Hwy
- Fallon RV Park: 5787 Reno Hwy
- Solias Rd and Lone Tree Rd
- Churchill Village: 650 N Maine St
- Doi Dicutta at Reservation Rd
- Wade Ln at Old River Rd
Summer meal services are available from June 1 through August 7.
Meals will be served Monday through Friday at the following locations:
- Churchill Village: 8:20 a.m. – 8:30a.m.
- Old River Rd: 8:35 a.m. – 8:45 a.m.
- Lone Tree Rd./Allen Rd.: 8:15 a.m. – 8:30 a.m.
- Rio Vista Dr: 8:25 a.m. – 8:35 a.m.
- Reservation Rd: 8:50 a.m. – 9:10 a.m.
- NASF: 9:30 a.m. – 9:45 a.m.
- OK Trailer Park: 8:25 a.m. – 8:35 a.m.
- Fallon RV Park: 8:40 a.m. -8:50 a.m.
- Leetville Junction: 8:55 a.m. – 9:05 a.m.
- Soda Lake Rd: 9:20 a.m. – 9:35 a.m.
- Silver State Ave/Gummow Dr: 9:50 a.m. – 10:00 a.m.
- Serpa Place: 8:20 a.m. – 8:30 a.m.
- Auction Rd: 8:35 a.m. – 8:45 a.m.
- Laura Mills Park: 8:50 a.m. – 9:00 a.m.
- Oat Park: 9:05 a.m. – 9:20 a.m.
School Sites (10:00 a.m. – 10:30 a.m.):
- CCHS: #1 Greenwave Circle
- Numa: 601 Discovery Dr
- Northside: 340 Venturacci Ln
Clark County School District
Clark County has released a list of 35 locations where meals will continue to be provided. Food is available between 7 a.m. and 10 a.m. Monday through Friday, and a school-age child must be present for the food to be distributed.
Meal service will be provided at least through June 30 and may continue longer depending on need.
Families can find out which site they are closest to on the CCSD Nutrislice website.
The schools where meals are provided are:
- Basic HS: 400 Palo Verde Dr., Henderson, NV 89015
- Bennett ES: 2750 S. Needles Hwy., Laughlin, NV 89029
- Bridger MS: 2505 N. Bruce St., North Las Vegas, NV 89030
- Canyon Springs HS: 350 E Alexander Rd., North Las Vegas, NV 89032
- Centennial HS: 10200 Centennial Pkwy., Las Vegas, NV 89149
- Chaparral HS: 3820 Annie Oakley Dr., Las Vegas, NV 89121
- Cheyenne HS: 3200 W Alexander Rd., North Las Vegas, NV 89032
- Cimarron-Memorial HS: 2301 N Tenaya Way, Las Vegas, NV 89128
- Clark HS:4291 W Pennwood Ave, Las Vegas, NV 89102
- Del Sol Academy: 3100 E. Patrick Ln., Las Vegas, NV 89120
- Desert Pines HS: 3800 E Harris Ave, Las Vegas, NV 89110
- Eldorado HS: 1139 N. Linn Ln., Las Vegas, NV 89110
- Green Valley HS: 460 Arroyo Grande Blvd., Henderson, NV 89014
- Hughes MS: 550 Hafen Ln., Mesquite, NV 89027
- Indian Springs HS: 400 Sky Rd., Indian Springs, NV 89108
- Las Vegas HS: 6500 E Sahara Ave, Las Vegas, NV 89142
- Lyon MS: 179 S. Andersen, Overton, NV
- Manch ES: 4351 Lamont St., Las Vegas, NV 89115
- Matt Kelly ES: 900 N. J St., Las Vegas, NV 89106
- Mitchell ES: 900 Avenue B, Boulder City, NV 89005
- Mojave HS: 5302 Goldfield St., North Las Vegas, NV 89031
- Paradise ES: 900 Cottage Grove Ave., Las Vegas, NV 89119
- Petersen ES: 360 Cambridge St., Las Vegas, NV 89169
- Sandy Valley HS: 1420 E. Pearl Ave., Sandy Valley, NV 89019
- Shadow Ridge HS: 5050 Brent Ln., Las Vegas, NV 89131
- Sierra Vista HS: 8100 W Robindale Rd., Las Vegas, NV 89113
- Silverado HS: 1650 W Silver Hawk Ave, Las Vegas, NV 89123
- Spring Valley HS: 3750 S Buffalo Dr., Las Vegas, NV 89147
- Sunrise Mountain HS: 2575 N. Los Feliz St., Las Vegas, NV 89156
- Ute Perkins ES: 1255 Patriots Way, Moapa, NV 89025
- Valley HS: 2839 S. Burnham Ave., Las Vegas, NV 89169
- Veteran’s CTA: 2531 Vegas Dr., Las Vegas, NV 89106
- West Prep Academy: 2050 Sapphire Stone Ave., Las Vegas, NV 89106
- Whitney ES: 5005 Keenan Ave., Las Vegas, NV 89122
- Wynn ES: 5655 Edna Ave., Las Vegas, NV 89146
Douglas County School District
Meals are being provided Monday, Wednesday, and Friday from 9:00 a.m. through 11:00 a.m. until June 3, 2020.
The Lake site will continue operation through June 17, 2020.
Meals are provided at the following sites:
- C.C. Meneley Elementary School: 1446 Muir Dr, Gardnerville, NV 89460
- Jacks Valley Elementary School: 701 Jacks Valley Rd, Carson City, NV 89705
- Gardnerville Elementary School: 1290 Toler Ave, Gardnerville, NV 89410
- Pa-Wa-Lu Middle School: 701 Long Valley Rd, Gardnerville, NV 89460
- Topaz Ranch Estates Community Center: 3911 Carter Dr, Wellington, NV 89444
- James Lee Park: Indian Hills, NV 89705
- Kahle Community Center: 236 Kingsbury Grade Rd, Stateline, NV 89449, 9:00 a.m.-10:15 a.m.
- North Valley: Johnson Lane Route
- South Valley: TRE Route
Elko County School District
Meals will be served throughout the summer and are available between 10:00 a.m. and 12:00 p.m. via curbside pick-up.
The schools where meals will be provided are:
- Southside Elementary School: 501 S 9th St, Elko, NV 89801
- Carlin Combined Schools: 552 8th st, Carlin, NV 89822
- Wells Combined Schools: 1378 Lake Ave, Wells, NV 89835
- West Wendover High School: 2055 Elko Ave, West Wendover, NV 89883
- Jackpot Combined School:2201 Progressive Dr, Jackpot, NV 89825
- Owyhee Combined School: 100 Academic Way, Owyhee, NV 89832
Esmeralda County School District
Drive-thru and walk-up meals are expected to be available beginning Monday, March 23.
The schools where meals will be provided are:
- Dyer Elementary School: Hwy 264 MM 11, Dyer, NV 89010
- Goldfield Elementary School: 5th and Ramsey, Goldfield, NV 89013
- Silver Peak Elementary School: 501 Galena Dr, Silver Peak, NV 89047
Eureka County School District
Information not yet released
Humboldt County School District
Meals are available for all students ages 18 and younger. Families will be able to pick up lunch and breakfast for the following day between 11:00 a.m. and 12:30 p.m. every school day until March 27.
The schools where meals will be provided are:
- Grass Valley Elementary School: 6465 Grass Valley Rd, Winnemucca, NV 89445
- Lowry High School: 5375 Kluncy Canyon Rd, Winnemucca, NV 89445
- Winnemucca Grammar School: 522 Lay St, Winnemucca, NV 89445
Additionally, meals will be provided at:
- Dutchman Acres Fire House
- Golconda Firehouse
- Dirt lot next to the Maverick across from the Post Office
- McDermitt Elementary School
- Paradise Ranchos (95)
- Pioneer Park
- Sawtooth in Orovada
HCSD Nutrition Services can be reached at (775) 623-8109.
Lander County School District
Families are able to pick up breakfast and lunch between 10 a.m. and 11 a.m. at Battle Mountain Elementary School, 650 Altenburg Ave, Battle Mountain, NV 89820.
Lincoln County School District
Meals are expected to be available beginning Tuesday, March 17.
The schools where meals will be provided are:
- Caliente Elementary School: 289 Lincoln St, Caliente, NV 89008
- Pahranagat Valley Middle School: 151 S Main St, Alamo, NV 89001
Lyon County School District
Meals are being distributed Monday, Wednesday, and Friday between 9:00 a.m. and 10:00 a.m. until June 3, 2020.
Meals will be distributed at the following sites:
- Dayton High School Parking Lot
- Riverview Elementary School Parking Lot
- Sutro Elementary School Parking Lot
- Fernley High School Parking Lot
- Fernley Elementary School Parking Lot
- Cottonwood Elementary School Parking Lot
- Silverland Middle School Parking Lot
- East Valley Elementary School Parking Lot
- Silver Stage Middle School Parking Lot
- Smith Valley School Parking Lot
- Pearl St. Between YHS and YIS, Yerington
Mineral County School District
Dates and times have not yet been confirmed, but these schools will be providing meals:
- Hawthorne Elementary School: 901 9th St, Hawthorne, NV 89415
- Schurz Elementary School (With possible delivery to Luning and Mina): 4045 US-95, Schurz, NV 89427
Nye County School District
Meals are available Monday, Wednesday, and Friday each week through June 30, 2020.
The schools where meals will be provided are:
- Pahrump Valley High School: 9:00 a.m. – 11:00 a.m.
- Rosemary Clarke Middle School: 9:00 a.m. – 11:00 a.m.
- Floyd Elementary School: 9:00 a.m. – 11:00 a.m.
- Hafen Elementary School: 9:00 a.m. – 11:00 a.m.
- JG Johnson Elementary School: 9:00 a.m. – 11:00 a.m.
- Manse Elementary School: 9:00 a.m. – 11:00 a.m.
- Mt Charleston Pre-K: 9:00 a.m. – 11:00 a.m.
- Beatty Elementary School: 9:00 a.m. – 11:00 a.m.
- Amargosa: General Store, Dairy, Post Office, starting at 10:00 a.m.
- Tonopah High School: 10:00 a.m. – 11:00 a.m.
- Round Mountain School: 10:00 a.m. – 12:00 p.m.
- Gabbs School: 10:00 a.m. – 11:00 a.m.
- Yomba Tribe: Delivery, starts at 10:00 a.m.
Pershing County School District
Meals will be provided Monday through Thursday.
The schools where meals will be provided are:
- Pershing County Middle School: 1295 Elmhurst Ave, Lovelock, NV 89419, 11:00 a.m.- 12:30 p.m.
- Rye Patch Firehouse parking lot: Old Victory Hwy, Lovelock, NV 89419, 10:30 a.m. – 11:00 a.m.
- Imlay Elementary School parking lot: 380 Main St, Imlay, NV 89418, 11:30 a.m. – 12:00 p.m.
Storey County School District
Information not yet released
Washoe County School District
Meals are available in partnership with Food Bank of Northern Nevada. Times vary depending on the site.
The schools where meals will be provided are:
- Lois Allen Elementary School: 5155 Mc Guffey Rd, Sun Valley, NV 89433, 11:00 a.m.- 12:00 p.m.
- Alice Smith Elementary School: 1070 Beckwourth Dr, Reno, NV 89506, 11:00 a.m.- 12:00 p.m.
- Libby Booth Elementary School: 1450 Stewart St, Reno, NV 89502, 11:00 a.m.- 12:00 p.m.
- Rita Cannan Elementary School: 2450 Cannan St, Reno, NV 89512, 12:15 p.m.- 1:15 p.m.
- Glenn Duncan STEM Academy: 1200 Montello St, Reno, NV 89512, 12:15 p.m.- 1:15 p.m.
- Greenbrae Elementary School: 1840 4th St, Sparks, NV 89431, 11:00 a.m.- 12:00 p.m.
- Echo Loder Elementary School: 600 Apple St, Reno, NV 89502, 12:15 p.m.- 1:15 p.m.
- Stead Elementary School: 10580 Stead Blvd, Reno, NV 89506, 12:15 p.m.- 1:15 p.m.
- Sun Valley Elementary School: 5490 Leon Dr, Sun Valley, NV 89433, 12:15 p.m.- 1:15 p.m.
Additionally, meals will be provided at these locations:
- Evelyn Mount Community Center: 1301 Valley Road, Reno, NV, 11:00 a.m.- 12:00 p.m.
- Donald L. Carano Youth & Teen Facility: 1090 Bresson Avenue, Reno, NV
- The Club at the Donald W. Reynolds Facility: 2680 E. Ninth St, Reno, NV
- Joe Mitchell Community Center (Lemmon Valley): 325 Patrician Way, Reno, NV
- Neil Road Youth Site: 3905 Neil Road, Reno, NV
White Pine County School District
All students in White Pine County are able to pick up free lunch and breakfast for the following day at one of seven locations. Families in rural areas who cannot access these sites can call the district office at (775) 289-4851 to set up delivery.
The sites and times where meals are provided are:
- Cherry Creek: Normal bus stop, 11:30 a.m.- 12:00 p.m.
- Lages Station: Gas station, 12:30 p.m.- 1:00 p.m.
- McGill Elementary School: 25 Avenue F, McGill, NV 89318, 11:30 a.m.- 12:30 p.m.
- Baker Elementary School: 120 Main St, Baker, NV 89311, 11:30 a.m.- 12:30 p.m.
- Lund Elementary School: 301 E 2nd, Lund, NV 89317, 11:30 a.m.- 12:30 p.m.
- Ruth Community Center: 20-28 Main St, Ruth, NV 89319, 11:30 a.m.-12:30 p.m.
- White Pine High School: 1800 Bobcat Dr, Ely, NV 89301, 11:00 a.m.- 2:00 p.m.
Non-profits are operating food banks and delivery services through the following methods. Specific times at each location may change day-to-day.
Households can determine what distribution site is closest to them at either of the above links or by calling (775) 331-3663.
Food Bank of Northern Nevada are also operating the Kid’s Cafe program on either Mondays and Thursdays, or Tuesdays and Fridays for children 1-18 years old. Children will be provided with 3 days’ worth of meals at a time.
Kid’s Cafe is operating at 20 sites in the Reno/Sparks Area.
Healthy Communities Coalition of Lyon and Storey Counties is operating three food pantries in Lyon County. Following is the newest update to location and hours:
- Dayton Food Pantry: 209 Dayton Valley Rd, Dayton, NV 89403, Tuesday through Thursday, 10:00 a.m. to 4:00 p.m.
- Silver Stage Food Pantry in Silver Springs: 1775 US Highway 50 East, Silver Springs, NV, 89429, Wednesday and Thursday, 10:00 a.m. to 4:00 p.m.
- Yerington Food Pantry: 124 W Bridge St, Yerington, NV 89447, Tues at 2:00 p.m. to 5:00 p.m., Wed at 10:00 a.m. to 5:00 p.m., and Thurs at 10:00 a.m. to 1:00 p.m.
Delivering with Dignity is now available in Reno/Sparks for those in low-income households who are at a higher risk of contracting the virus, including seniors and those with underlying medical conditions and their family members living in the same household.
Those with questions about qualifying for meals should call (775) 391-0525.
In addition to school meal sites, Three Square Food Bank has set up 43 emergency food distribution sites across Southern Nevada. Three Square has temporarily suspended normal food distribution to any agency partners that are not on the emergency distribution list.
The non-profit also has services available for seniors. Between 9 a.m. and 5 p.m. Monday through Friday, anyone in Southern Nevada over the age of 60 can speak to an advocate at (702) 765-4030 to help determine what services are available to help them access food.
Delivering with Dignity is also available in Clark County for those in low-income households who are at a higher risk of contracting the virus, including seniors and those with underlying medical conditions and their family members living in the same household.
Those with questions about qualifying for meals should call (888) 603-3548.
Nevada COVID-19 Aging Network (Nevada CAN) is a website available through Nevada 2-1-1 which allows elders and caregivers to request help in specific areas of need.
The network focuses on three areas of need:
- Essentials for daily living (food, prescription medications, etc)
- Telehealth services
- Social support services
In addition to the website, seniors can access services by calling 2-1-1 or 1 (866) 535-5654 or texting their zip code to 898211.
Smith’s food and drug stores are offering special shopping hours for seniors. On Mondays, Wednesdays, and Fridays from 7:00 a.m. to 8:00 a.m., stores will be open only to seniors, allowing them to avoid busier shopping times.
Additionally, Smith’s is waiving the pick-up fee for
curbside pickup online orders for customers who are over 60 years of age. The
fee waiver will last through April 18, 2020.
Smith’s will continue its temporary store hours of 8:00 a.m. to 10:00 p.m. for all other customers until further notice and are evaluating the option of extending pharmacy hours for seniors.
These stores are also offering accommodations to seniors:
- Target: Senior hour Wednesdays, 8:00 a.m.- 9:00 a.m.
- Dollar General: Senior hour every day, 8:00 a.m.- 9:00 a.m.
- Whole Foods: Senior hour every day, 8:00 a.m.- 9:00 a.m.
- Virtual urgent care visits
- Special enrollment period for health insurance
- Addiction and recovery resources
- Free dental care for kids in Southern Nevada
Services can be used on the website, through the Virtual Care Anywhere app, or by calling (855) 356-8053 and using the coupon code COVID19. The $35 per-visit service fee is being waived for any patient who thinks they may be experiencing COVID-19 symptoms.
The typical wait time for patients after requesting an appointment is 15-30 minutes, but a high demand may result in a longer wait.
Anyone experiencing severe symptoms, such as high fever or difficulty breathing, should contact 911 or visit the nearest care site.
Nevadans will be able to enroll in health insurance plans through the Silver State Health Insurance Exchange between March 17 and April 15 as part of a limited exceptional circumstance special enrollment period.
Those seeking to enroll are encouraged to contact the exchange’s customer service center between 9 a.m. and 5 p.m. Monday through Friday at (800) 547-2927. The call center is also extending its hours on Saturday and Sunday from 10 a.m. to 2 p.m. from March 21 through April 15, except Easter Sunday.
The exchange is also reminding people that there are other qualifying life events that allow someone to enroll in insurance through the state’s exchange — including marriage, birth of a child, moving, loss of health insurance or Medicaid denial — outside of the special enrollment period.
As a result of social distancing requirements, many in-person recovery meetings are being cancelled or postponed. There are multiple online alternatives available for those in the recovery community.
The Foundation for Recovery in Nevada has resources available for those in both Northern and Southern Nevada. Their recovery community centers can be reached at:
- Northern Nevada: (775) 384-9513
- Southern Nevada: (702) 257-8199
Their recovery support warm line is also staffed 7:00 a.m. to 7:00 p.m. Monday through Friday and can be reached at 1-800-509-7762.
Virtual NA also provides a directory of narcotics anonymous meetings accessible online or by phone.
In the Rooms, a social online recovery community, provides resources including blogs, direct messaging, and online live meetings.
Dr. Steven DeLisle, a pediatric dentist in Las Vegas, said that Children’s Dentistry of Las Vegas is now offering free dental care for Southern Nevada children whose parents have been laid off because of the coronavirus pandemic. Children’s Dentistry has nine offices spread throughout the Las Vegas Valley and Pahrump.
DeLisle said that parents wishing to schedule services should call (702) 99-TOOTH (998-6684) to be routed to the closest office to their home.
Nevada Legal Services is providing information about Nevada courts and what courts have issued administrative orders to stay evictions.
The following courts have issued orders to stay evictions:
- Elko Justice Court
- Las Vegas Justice Court
- North Las Vegas Justice Court
- Sparks Justice Court
- Wadsworth Justice Court
The following courts have NOT issued orders to stay evictions:
- Reno Justice Court
- Incline Village Justice Court
- Carson City Justice Court
- East Fork and Tahoe Justice Courts
Anyone who receives an eviction notice is encouraged to contact Nevada Legal Services.
- Reno* Office: (775) 284-3491
- Reno* Tenants’ Rights Center: (775) 284-3491 x. 316
- Indian Law Project: (775) 284-3491
- Elko Office: (775) 753-5880
- Carson City Office: (775) 883-0404
- Yerington Office: (775) 463-1222
- Las Vegas** Office: (702) 386-0404
- Las Vegas Tenant’s Rights Center: (702)383-6095
*Serves Washoe, Carson City, Douglas, Churchill, Eureka, Humboldt, Pershing, White Pine, Lander, Mineral, Elko, Storey, and Lyon Counties
**Serves Clark, Nye, Lincoln, White Pine, and Esmeralda Counties
City of Reno rental assistance program
The City of Reno will be providing financial assistance to applicants financially affected by COVID-19 and the business shut down as long as applicants can prove they have income to sustain the household once the assistance period ends.
Applicants must meet the income guideline of 80 percent Area Media Income or below and meet one of the following criteria:
- Homeless- staying in a place not meant for human habitation
- Homeless- staying in an emergency shelter
- Fleeing domestic/partner violence
- Leaving a transitional housing program
- Facing eviction within 30 days
- Doubled up and must leave current housing
- Sudden significant loss of income
- Unpaid bills that will lead to eviction
The following institutions are offering Mortgage assistance:
- Ally Bank: Existing customers can defer payment for 120 days without late fees, (866) 401-4742
- Bank of America: Offering 30 day forbearance, fee waivers, payment deferrals, (866) 466-0979
- Churchill County Federal Credit Union: Offering 90 day forbearance, fee waivers, flexible payment, (775) 423-7444
- Citi Bank: Offering 90 day forbearance, fee waivers, payment deferrals, (866) 272-4749
- Clark County Credit Union: Offering 90 day forbearance, fee waivers, flexible payment, (702) 228-2228
- El Dorado Savings Bank: Offering temporary loan forbearance, loan modifications, payment restructuring, (800) 222-8999
- Elko Federal Credit Union: Offering 90 day forbearance, fee waivers, flexible payment, (775) 738-4083
- Financial Horizons Credit Union: Offering 90 day forbearance, fee waivers, flexible payment, (800) 778-1623
- Great Basin Federal Credit Union: Members can skip a mortgage payment due in March, April, May or June 2020. Late fees waived for March and April, (775) 789-3115
- JP Morgan Chase: Offering 90 day forbearance, fee waivers, payment deferrals, (800) 848-9380
- Loan Depot: Offering short term loan assistance, (888) 983-3240
- Nevada State Bank: Offering 90 day forbearance, fee waivers, payment deferrals, (866) 909-9657
- One Nevada Credit Union: Offering 90 day forbearance, fee waivers, flexible payment, (702) 382-4094
- Plus Credit Union: Offering 90 day forbearance, fee waivers, flexible payment, (702) 871-4746
- Quicken Loans (Rocket Mortgage): Offering 90 day forbearance, (800) 863-4332
- Reno City Employees Federal Credit Union: Offering 90 day forbearance, fee waivers, flexible payment, (775) 334-2038
- Sierra Pacific Credit Union: Members affected financially by COVID-19 can skip a mortgage payment, (775) 857-2424
- Silver State Schools Credit Union: Offering 90 day forbearance, fee waivers, flexible payment, (800) 357-9654
- US Bank: Offering 90 day forbearance, fee waivers, payment deferrals, (888) 287-7817
- Wells Fargo: Offering 90 day forbearance, fee waivers, payment deferrals, (800) 219-9739
- WestStar Credit Union: Offering loan deferrals, skipped payments, fee reductions and waivers, (800) 729-9328
Additionally, these institutions encourage members to reach
out for more information:
- Boulder Dam Credit Union: (702) 293-7777
- Farm Bureau Bank, FSB: (800) 492-3276
- Greater Nevada Credit Union: (800) 421-6674
- Pahranagat Valley FCU: (775) 725-3586
- State Farm Bank: (877) 734-2265
The Nevada Public Utilities Commission has a webpage devoted to utility shutoff information for the following categories:
NV Energy has temporarily suspended disconnections for non-payment and will be working with customers who have been economically impacted by COVID-19 by waiving deposits and fees for late payments and providing payment plans.
In Southern Nevada, the company has expanded project REACH, which was previously established to assist senior citizens, to cover any adult who meets certain income requirements, or has been financially impacted by COVID-19.
In Northern Nevada, the company is offering energy bill assistance through its Special Assistance Fund for Energy program.
More information on these programs can be found at NVenergy.com/assistance.
NV Energy can be reached at:
- Southern Nevada: (702) 402-5555
- Northern Nevada: (775) 834-4444
City of Boulder City
The City of Boulder City will be suspending
utility disconnections on a case-by-case basis. Residents can contact (702)
293-9244 to discuss potential suspension.
Overton Power District
Overton Power District 5 is suspending all service disconnections and penalties for late and missed payments for those directly affected by COVID-19, including customers:
- Under self-quarantine orders
- Who have contracted COVID-19
- Have been furloughed from work
These suspensions also apply to the district’s local business partners. Customers and can reach the Overton office at (702) 397-2512 and the Mesquite office at (702) 346-5710 to discuss payment arrangements.
Additionally, the following organizations have closed their
- Lincoln County Power District: (775) 728-8200
- Mt. Wheeler Power: (800) 977-6937 or (775) 289-8981
- Plumas-Sierra Rural Electric Co-Op: (530) 832-4261
- Raft River Electric: (800) 342-7732
- Valley Electric: (774) 727-5312
- Wells Rural Electric Co.: (800) 566-6696
Amerigas will not be shutting off any Nevada customers’ propane supplies for non-payment.
Southwest Gas is suspending all service disconnections indefinitely. The company is also offering flexible payment options which can be managed online or by contacting customer assistance at (877) 860-6020.
Wendover Gas is continuing to fill residential and commercial tanks, but the company is not scheduling stove installation, conversions, or repairs for customers.
Emergency gas leaks and concerns will still be handled.
Additionally, the company is asking customers to pay by phone at (775) 664-2291 or online rather than coming into the office.
AT&T will not terminate the service of any wireless, home phone or broadband customer for non-payment due to COVID-19 disruptions. Additionally, the company is waiving late payment fees and domestic wireless plan overage charges for data, voice or text for residential or small business customers.
Customers affected by COVID-19 can reach the company at (800) 288-2020 for assistance.
AT&T will also be keeping public Wi-Fi hotspots open, providing unlimited internet data to all consumer home internet wireline customers, as well as Fixed Wireless Internet.
Webex Meetings with AT&T are free for 90 days for new Webex customers to help businesses with remote working.
CenturyLink is temporarily waiving late fees and not terminating residential or small business customer’s services due to financial circumstances related to COVID-19. They are also suspending data usage limits.
Charter is offering 60 days of free Spectrum broadband and Wi-Fi access and waiving installation fees for all households with K-12 or college students who do not already have Spectrum subscriptions. Those wishing to enroll can call (800) 488-8395.
Low-income households without school-aged children can also access Spectrum Internet Assist, a low-cost broadband program.
Additionally, Charter is opening its Wi-Fi hotspots for public
Cox is temporarily pledging not to terminate services for any residential or small business customer due to non-payment as a result of COVID-19 disruptions. It will also waive late fees and open Cox Wi-Fi hotspots for public use.
Cox’s low-income broadband program, Connect2Compete,
which is available to qualified low-income households with K-12 students, is
now offering its first two months free.
Filer Mutual has closed its in-person office and is asking customers to pay online, over the phone a (775) 755-2301, at a dropbox, or through the mail.
Frontier is temporarily pledging not to terminate services for any residential or small business customer due to non-payment as a result of COVID-19 disruptions. It will also waive late fees and open Frontier Wi-Fi hotspots for public use.
Moapa Valley Telephone Company
MVT is temporarily providing free internet for those who do not have access and working to keep customers connected who cannot pay their bills.
Additionally, the company is willing to work to temporarily upgrade speeds for those who need greater connectivity in order to work from home.
Customers can reach MVT at (702) 397-2601 or through the website.
Rio Virgin will waive late fees and not terminate service for residential or small business customers affected by COVID-19.
All current T-Mobile and Metro by T-Mobile wireless customers who have cell phone plans with data will temporarily have unlimited smartphone data and receive an additional 20 GB of mobile hot spot/tethering services.
Additionally, T-Mobile is increasing data allowance for free to schools and students using EmpowerED digital learning programs.
Verizon has temporarily pledged not to terminate services for any residential or small business customer due to non-payment as a result of COVID-19 disruptions. It will also waive late fees and open Verizon Wi-Fi hotspots for public use.
Additionally, the company is increasing speeds with no extra cost for some mid-tier home internet services.
The following water/wastewater service providers will be suspending all water service shut-offs:
- Baker Water and Sewer General Improvement District: Suspended through March 30, 2020
- Beatty Water and Sanitation District: Suspended through March 30, 2020. Reach at (775) 553-2931
- Big Bend Water District: Reach at (702) 289-3113
- Carson City Public Works: Reach at (775) 887-2355
- Cherry Creek Water Company: Reach at (775) 591-0420
- City of Elko*: Suspended through May 2, 2020. Reach at (775) 777-7135 or (775) 777-7100
- City of Ely: Suspended through April 17, 2020. Reach at (775) 289-2430
- City of Henderson: Reach at (702) 267-5900
- Gold Country Water Company: Reach at (800) 706-6531
- Goldfield and Silver Peak Utility: Reach at (775) 485-6309
- Great Basin Water Co.: Reach at (844) 694-4404
- Indian Hills General Improvement District: Suspended through April 30, 2020. Reach at (775) 267-2805
- Las Vegas Valley Water District: Reach at (702) 870-4194
- Moapa Valley Water District: Reach at (702) 397-6893
- Pahrump Utility: Reach at (775) 727-1629
- Round Hill General Improvement District: Reach at (775) 588-2571
- Round Mountain Public Utilities: Reach at (775) 377-2508
- Silver Springs Mutual Water Company: Suspended through March 30, 2020. Reach at (775) 577-2223
- Spring Mountain Utility Co.: Reach at (702) 556-8069
- Stagecoach General Improvement District: Reach at (775) 629-0849
- Sun Valley General Improvement District: Reach at (775) 673-2220
- Tonopah Public Utilities: Suspended through March 31, 2020. Reach at (855) 300-8636
- Town of Minden Public Works: Suspended through April 6, 2020. Reach at (775) 782-5976
- Truckee Meadows Water Authority: Reach at (775) 834-8080
*This suspension also applies to the towns of Jarbidge, Montello, Mountain City, and Tuscarora
Additionally, these service providers are making accommodations:
City of Boulder City
The City of Boulder City will be suspending utility disconnections on a case-by-case basis. Residents can contact (702) 293-9244 to discuss potential suspension.
Gardnerville Water Company
Garnerville Water will be suspending disconnects and waiving late fees for customers directly impacted by the crisis. Customers must reach out to the office to make these arrangements.
Gardnerville Water can be reached at (775) 782-2339.
Glenbrook Water Cooperative
Members of the Glenbrook Water Cooperative should reach out
to Diane Rogers at [email protected] if they are experiencing financial issues related to COVID-19.
Mt. Charleston Water
Mt. Charleston Water will suspend utility disconnections on a case-by case basis for those experiencing financial hardship as a result of COVID-19. Customers should call (702) 872-5743 to make payment arrangements.
Panaca Farmstead Association
Customers experiencing financial hardship or isolation due to COVID-19 can call Panaca at (775) 782-4282 to discuss payment offices.
Storey County Public Works
Storey County is suspending disconnects for customers directly affected by COVID-19 who contact the office at (775) 847-0958. Additionally, the county is suspending credit card fees associated with paying online or by phone.
- Online filing for welfare services
- Online filing for unemployment benefits
- Public benefits for non-citizens
Nevadans may apply for welfare services through the Department of Health and Human Services’ Division of Welfare and Supportive Services which provides food assistance (SNAP and WIC) cash assistance (TANF), medical and child care assistance through Access Nevada or by calling (702) 486-1646 for Southern Nevada offices; (775) 684-7200 for Northern Nevada offices to be connected with a representative. Automated voice instructions are provided in both English and Spanish.
Those who can access a computer and the internet may apply through the department’s Access Nevada portal, which has English and Spanish modes and downloadable guides on how to use the online portal in both languages.
After providing basic identifying information, the applicant can indicate whether they speak English. If they select “no,” the system will ask whether they need an interpreter and provide 13 language options as well as “other.”
If the applicant would like to add someone 18 years of age or older to apply for benefits or act on their behalf, they have the option to add an authorized representative.
The portal allows the user to check which services they qualify for, by entering information about their household:
- Type of housing (homeless, public, subsidized, etc.)
- Rent or mortgage and child care expenses
- Combined total income and resources including vehicles, insurance, retirement, property and other assets
- Age of household members and whether they are disabled or pregnant
- Citizenship status
Based on the information provided, a matrix will come up telling the user which programs each household member qualifies for: cash, medical, food, WIC or child care. The user will then be redirected to a page that invites them to check the boxes of programs they want to apply for and begin their applications, which also can be submitted through the portal.
Applications can be saved if the applicant cannot complete it in one sitting. The Access Nevada portal also allows the user to communicate with the Department of Welfare and Social Services with messaging and a To-Do list.
Nevadans can file unemployment insurance claims online 24 hours a day.
Additionally, the Nevada Department of Employment, Training and Rehabilitation (DETR) have extended the hour of their unemployment lines to 8 a.m. to 8 p.m. Monday through Friday. These lines can be reached at:
- Northern Nevada:
- Southern Nevada:
- Rural Nevada:
DETR has emphasized that these extended hours are solely for unemployment lines, and their JobConnect offices will be operating with normal business hours.
“We are actively preparing our system and staffing levels so we can meet the recent increased UI demand,” said Dr. Tiffany Tyler-Garner, director of DETR. “We will continue to monitor, evaluate and revise our systems and staffing as the need arises.”
Ineligible non-citizens who do not meet citizenship eligibility criteria may qualify for some limited Medicaid coverage. These applicants must meet all other eligibility requirements except for citizenship. Non-citizens are ineligible for all other benefits.
Applicants are required to provide information about the citizenship or immigration status for all persons who are applying for assistance. Qualified non-citizen status is verified with the United States Citizenship and Immigration Service (USCIS) for eligibility purposes. Information on non-applicants or non-citizens will not be shared with USCIS.
Failure to provide citizenship or immigration status information will render the individual applicant ineligible for benefits. Other family or household members may still receive benefits if they are otherwise eligible.
Child care centers are considered essential businesses and can stay open as long as they comply with licensing requirements and COVID-19 guidance. For essential service and emergency workers who require child care services while schools are closed, the state has provided the following contacts to help locate child care options:
- Contact the Las Vegas Urban League online or by phone at (702) 473-9400 or toll free at (855) 485-5437
All other counties:
- Contact the Children’s Cabinet online or by phone at (775) 856-6200
The following online resources are available to the entire state:
- Silver Star eLibrary
- Waterford Early Learning Boost: Video/Activity resources, children ages 3-4
- Read, Wonder, and Learn: Reading/Writing resources, Pre-K through Grade 12
- Storyline Online: Storybooks read aloud, Elementary grades
- Great Minds: Daily video materials for math (K-12), English (K-8), and science (3-5)
- Nevada Financial Literacy: Online learning modules, Grades 3-12
A longer list of resources for students, teachers and families is available through Northeastern Nevada Regional Professional Development Program.
Additionally, these programs are available in specific counties:
Las Vegas-Clark County Library District has launched a special instant eCard, available through June 30, to allow access to digital resources for those who don’t already have a library card. All Clark County residents, ages 14 or older who have never had a library card, are eligible to sign up.
Elko County Library is providing access to their collection of eBooks, audiobooks, and magazines, and their databases. Users require a library card number to log in, but those who do not have a card can email Melissa Spence at [email protected] to make arrangements to receive a temporary card.
Washoe County Library System has launched an online card to give the community access to digital collections of ebooks, audiobooks, and other online resources. All online resources are already available to those who have a library card, and new users can now sign up online to get their card and gain access.
PBS Reno is offering Camp Curiosity, an online resource offering free lessons, videos and activities to kids who are home from school.
As of March 18, the Nevada Department of Motor Vehicles’ (DMV) offices are closed statewide, and customers will only be served online or at kiosks.
The State of Nevada is granting an automatic 90-day extension on any driver’s license, vehicle registration, or other document with an expiration date between March 16 and April 30, 2020.
An extension letter must be downloaded and printed to present to law enforcement upon demand.
A list of common transactions that can still be performed online:
- Address Change
- Vehicle Registration Renewal
- Original Registration (vehicles purchased from a Nevada dealer)
- Movement Permit (vehicles with an existing Nevada registration)
- Personalized License Plate Order
- Handicapped Placard
- Duplicate Registration or License Plate Decal | Duplicate Title
- Duplicate Driver License, Permit or ID
- Driver History Printout
- Insurance Verification Response and Registration Reinstatement
Social distancing means staying home for Nevada, but isolation in an abusive home environment combined with emotional and financial distress can lead to dangerous conditions. The state has a database available for Nevadans to find a shelter or hotline nearby if they require domestic violence services.
Some shelters and hotlines in the state have confirmed that they will remain operational during the lockdown period:
Safe Embrace is keeping its shelter and 24/7 crisis hotline operational for those forced to stay in a home environment with, or in close proximity to, an abuser.
Those in need of help can call the hotline at (775) 322-3466.
Additionally, the Domestic Violence Resource Center in Reno can be reached at (775) 329-4150.
SafeNest, a non-profit agency in Clark County focused ending domestic violence and assisting those affected by it, will keep its shelter and crisis hotlines will fully operational in order to offer services to those facing an unsafe home environment.
Those in need of help can call or text the hotline 24/7 at (702) 646-4981 or use their online chat service.
The Family Law Self-Help Center is also processing
Temporary Protective Order applications by phone. Services are available
Monday through Friday from 8:00 a.m. to 4:00 p.m. at (702) 455-1500.
The help center can also be reached at [email protected]
RepairSmith is offering individuals up to $500 in repair and maintenance services if they have been severely impacted by COVID-19.
This includes unemployed Nevadans who lost their jobs after
March 1st and can directly attribute it to business disruptions
caused by COVID-19 and to frontline workers, including:
- Government workers
- Service workers
- Delivery drivers
- Healthcare professionals
- Grocery store and pharmacy
Individuals can apply online to find out if they qualify for services.
The following actions have been taken with regard to federal
- All federally held student loans will have their interest rates set to 0 percent for a period of at least 60 days.
- All borrowers have the option to suspend payments for at least two months.
- Payments will be automatically suspended for any borrower 31 days delinquent as of March 13, 2020 or who becomes more than 31 days delinquent.
Borrowers who wish to suspend payments should contact their loan servicer online or by phone to request forbearance. Those who have experienced a change in income can also contact their loan servicer to discuss lowering their monthly payments.
If you do not know who your servicer is, you can visit StudentAid.gov/login or call at 1-800-433-3243 or TTY for the deaf or hearing impaired at 1-800-730-8913.
Small businesses in Nevada who meet the size qualifications set out by the U.S. Small Business Administration and can prove they have been directly affected by the COVID-19 pandemic can apply through a lender for loans through the Paycheck Protection Program.
Loans will be fully forgiven as long as the funds are used for payroll costs, interest on mortgages, rent, and utilities, with payroll costs making up at least 75 percent.
Business owners can locate nearby eligible lenders through the SBA website.
Many non-profits and service providers in Nevada are working hard to get resources to those in the community who need them the most. Many of these organizations are in need of financial donations, volunteers, and other supplies, and for those who are in a position to give, it can often be difficult to know exactly what organizations are in need and what those needs are.
The following organizations have put out specific requests, identifying what they need to best help Nevadans going forward:
HopeLink of Southern Nevada
HopeLink is an organization aimed at stabilizing families and individuals in crisis and prevent homelessness through food programs and financial assistance. Children and the elderly make up 75 percent of HopeLink’s clients and 98 percent of their clients fell below the poverty line prior to the COVID-19 pandemic.
HopeLink has been providing rent and utility assistance, operating food pantries, and delivering food to homebound seniors throughout the crisis.
Donations can be made online.
HopeLink is also looking for volunteers at pantries distributing food for pick up as well as volunteers willing to deliver food and essential goods to those in quarantine or lock-down.
Interested volunteers should email Don Miller at [email protected] and include name, email, and phone number along with a preference between pantry and delivery and availability.
National Hemophilia Foundation: Nevada Chapter
The National Hemophilia Foundation is a resource for all individuals with blood disorders. During the COVID-19 pandemic they have been offering webinars and other resources to help individuals learn more about home delivery for prescriptions and their insurance options.
The Foundation receives the majority of its funding through events, and with the shut-down preventing gatherings, they are more dependent on individual donations than ever.
Individuals can donate online.
The Foundation also encourages people to show their support online by putting on a red tie or wearing red and posting a picture with the tag #RedTieCampaignNV .
Nevada CAN is a statewide collaboration led by the Nevada Aging and Disability Services Division intended to provide seniors in the state with essential resources during the pandemic.
The program is looking for volunteers interested in:
- Delivering daily essentials
- Providing support online or via telephone
Volunteers should fill out the online form and indicate their area of interest.
Nevada Partnership for Homeless Youth: Las Vegas
Young people experiencing homelessness are in need of the following critical donations:
- Hand sanitizer
- Food gift cards
- Cleaning supplies
- Hygiene supplies
- Sealed non-perishable foods
- Surgical masks
Donations also may be purchased on Nevada Partnership for Homeless Youth’s Amazon wish list. In-kind donations can be mailed to or accepted Monday through Saturday, 8 a.m. to 7 p.m. at 4981 Shirley St, Las Vegas, NV 89119. The organization can also purchase these items using monetary donations, which can be made on its website.
Opportunity Village: Las Vegas
Opportunity Village is a Las Vegas based non-profit dedicated to helping adults with disabilities. The organization runs multiple programs, including PRIDE, which provides 24-hour care to individuals with profound physical and intellectual disabilities, and an employment resource center to train clients in job skills.
Currently, Opportunity Village is still providing in-home services to vulnerable clients and is expanding its online programs to provide activities such as dance classes and jam sessions that clients can participate in virtually.
The organization’s two biggest needs are:
- Monetary donations
- Items for the Thrift Store
Monetary donations can be made online.
The Opportunity Village Thrift Store, located at 390 S. Decatur Blvd, Las Vegas, NV 89107, is encouraging anyone doing their spring cleaning while staying at home to donate items. Donations can be made on site, and any questions can be answered
at (702) 383-5911.
S.A.F.E. House of Nevada
S.A.F.E. House is a non-profit centered around helping victims of domestic violence. They operate a crisis hotline and emergency shelter in Southern Nevada as well as counseling, advocacy, and support group services.
The organization currently has to limit acceptance of donations to eliminate “walk-in” traffic. Only the following donations are currently being accepted:
- Cash donations
- Cleaning supplies
- Personal Protective Equipment
- Non-perishable items such as canned food, toilet paper, etc.
The organization’s annual fundraiser was cancelled, further straining the budget. Financial donations can be made online or through the mail.
The organization is requesting community members make an appointment before dropping off items by calling (702) 451-4203.
Salvation Army of Southern Nevada
The Salvation Army Southern Nevada is seeking volunteers to help with prep and distribution of its daily boxed community meal. Volunteers ages 12 to 15 must be accompanied by an adult.
No one 65 or older is able to volunteer or work outside of their homes with The Salvation Army at this time.
The Shade Tree: Las Vegas
For homeless women and children in crisis, monetary donations can be made at The Shade Tree’s website. For in-kind donations, delivery drop-off times can be scheduled by emailing [email protected] or by placing orders on The Shade Tree’s Amazon wish list.
- Bottled water, any size
- Pads, tampons, panty liners
- Diapers in all sizes and pull-ups
- Baby wipes
- Sealed, nonperishable food
- Rubbing alcohol and peroxide
- Ibuprofen, Tylenol and other NSAIDS
- Towels and wash cloths
- Twin sheets
- Clorox wipes
- Toilet paper, paper towels, tissues
- Hand sanitizer
- Gift cards: Visa, Target, Amazon, Walmart
- Batteries (AA, AAA, D, 9-volt)
- Latex gloves
United Way of Southern Nevada
United Way of Southern Nevada partners with 700 companies and non-profit organizations in the region to combine efforts and assist the community in the most effective possible way. Currently, the organization is operating the Delivering with Dignity program which delivers meals to qualifying low-income, vulnerable households.
The organization currently has two major needs.
UWSN is taking donations to their Emergency Assistance and Community Needs Fund to assist those impacted by COVID-19. Community members can donate online.
UWSN is looking for volunteer drivers for their Delivering with Dignity program. Volunteers should be currently employed or on laid-off status, have a valid NV drivers license and auto insurance, and not be a member of a high-risk community as defined by the CDC. Volunteers will be screened in order to guarantee the safety of the vulnerable populations they serve.