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Doug Webster, teacher at Clark High School, hands out snacks at the school's food distribution site on Monday, March 16, 2020. Clark County School District officials set up 15 sites through out the valley to provide food packages for students enrolled in the free and reduced-price food program. (Jeff Scheid/The Nevada Independent)

Amid the economic uncertainty of the COVID-19 pandemic, government agencies and other organizations are offering tangible assistance to those affected. The Nevada Independent is curating this list of resources so families can access food, unemployment benefits and services during business closures and office shutdowns.

The Nevada Legislature's Research Division has also compiled a list of resources for Nevadans, which can be accessed online, as has Clark County Commission Chair Marilyn Kirkpatrick, whose resource guide is accessible here.

The U.S. Department of Agriculture has put out a COVID-19 Federal Rural Resource Guide.

Additional information that may be helpful:

What should you do if you think you might have the novel coronavirus?

What “essential” businesses can operate in Nevada after the emergency coronavirus shutdown?

What you need to know about Nevada’s eviction moratorium

Resources:


Food and senior services


Where to get school meals

Information is from the Nevada Department of Agriculture (NDA) and from individual districts. The NDA is putting out updated information from school districts as sites are confirmed. 

Sites and times are subject to change and will be updated as that information is made available. 

Carson City School District

School meals sites ceased operations June 3, 2020.

Meals will continue to be served at the Boys and Girls Club of Western Nevada, 1870 Russell Way, Carson City, NV 89706.

Churchill School District

Summer meal services are available from June 1 through August 7.

Meals will be served Monday through Friday at the following locations:

North:

  • Churchill Village: 8:20 a.m. - 8:30a.m.
  • Old River Rd: 8:35 a.m. - 8:45 a.m.

South:

  • Lone Tree Rd./Allen Rd.: 8:15 a.m. - 8:30 a.m.

East:

  • Rio Vista Dr: 8:25 a.m. - 8:35 a.m.
  • Reservation Rd: 8:50 a.m. - 9:10 a.m.
  • NASF: 9:30 a.m. - 9:45 a.m.

West:

  • OK Trailer Park: 8:25 a.m. - 8:35 a.m.
  • Fallon RV Park: 8:40 a.m. -8:50 a.m.
  • Leetville Junction: 8:55 a.m. - 9:05 a.m.
  • Soda Lake Rd: 9:20 a.m. - 9:35 a.m.
  • Silver State Ave/Gummow Dr: 9:50 a.m. - 10:00 a.m.

Town Locations:

  • Serpa Place: 8:20 a.m. - 8:30 a.m.
  • Auction Rd: 8:35 a.m. - 8:45 a.m.
  • Laura Mills Park: 8:50 a.m. - 9:00 a.m.
  • Oat Park: 9:05 a.m. - 9:20 a.m.

School Sites (10:00 a.m. - 10:30 a.m.):

  • CCHS: #1 Greenwave Circle
  • Numa: 601 Discovery Dr
  • Northside: 340 Venturacci Ln

Clark County School District

Clark County has released a list of 35 locations where meals will continue to be provided. Food is available between 7 a.m. and 10 a.m. Monday through Friday, and a school-age child must be present for the food to be distributed.

Meal service will be provided at least through July 31 and may continue longer depending on need.

Families can find out which site they are closest to on the CCSD Nutrislice website.

The schools where meals are provided are:

  • Basic HS: 400 Palo Verde Dr., Henderson, NV 89015
  • Bennett ES: 2750 S. Needles Hwy., Laughlin, NV 89029
  • Bridger MS: 2505 N. Bruce St., North Las Vegas, NV 89030
  • Canyon Springs HS: 350 E Alexander Rd., North Las Vegas, NV 89032
  • Centennial HS: 10200 Centennial Pkwy., Las Vegas, NV 89149
  • Chaparral HS: 3820 Annie Oakley Dr., Las Vegas, NV 89121
  • Cheyenne HS: 3200 W Alexander Rd., North Las Vegas, NV 89032
  • Cimarron-Memorial HS: 2301 N Tenaya Way, Las Vegas, NV 89128
  • Clark HS:4291 W Pennwood Ave, Las Vegas, NV 89102
  • Del Sol Academy: 3100 E. Patrick Ln., Las Vegas, NV 89120
  • Desert Pines HS: 3800 E Harris Ave, Las Vegas, NV 89110
  • Eldorado HS: 1139 N. Linn Ln., Las Vegas, NV 89110
  • Green Valley HS: 460 Arroyo Grande Blvd., Henderson, NV 89014
  • Hughes MS: 550 Hafen Ln., Mesquite, NV 89027
  • Indian Springs HS: 400 Sky Rd., Indian Springs, NV 89108
  • Las Vegas HS: 6500 E Sahara Ave, Las Vegas, NV 89142
  • Lyon MS: 179 S. Andersen, Overton, NV
  • Manch ES: 4351 Lamont St., Las Vegas, NV 89115
  • Matt Kelly ES: 900 N. J St., Las Vegas, NV 89106
  • Mitchell ES: 900 Avenue B, Boulder City, NV 89005
  • Mojave HS: 5302 Goldfield St., North Las Vegas, NV 89031
  • Paradise ES: 900 Cottage Grove Ave., Las Vegas, NV 89119
  • Petersen ES: 360 Cambridge St., Las Vegas, NV 89169
  • Sandy Valley HS: 1420 E. Pearl Ave., Sandy Valley, NV 89019
  • Shadow Ridge HS: 5050 Brent Ln., Las Vegas, NV 89131
  • Sierra Vista HS: 8100 W Robindale Rd., Las Vegas, NV 89113
  • Silverado HS: 1650 W Silver Hawk Ave, Las Vegas, NV 89123
  • Spring Valley HS: 3750 S Buffalo Dr., Las Vegas, NV 89147
  • Sunrise Mountain HS: 2575 N. Los Feliz St., Las Vegas, NV 89156
  • Ute Perkins ES: 1255 Patriots Way, Moapa, NV 89025
  • Valley HS: 2839 S. Burnham Ave., Las Vegas, NV 89169
  • Veteran’s CTA: 2531 Vegas Dr., Las Vegas, NV 89106
  • West Prep Academy: 2050 Sapphire Stone Ave., Las Vegas, NV 89106
  • Whitney ES: 5005 Keenan Ave., Las Vegas, NV 89122
  • Wynn ES: 5655 Edna Ave., Las Vegas, NV 89146

Douglas County School District

Meals are no longer available at any school site as of June 17, 2020.

After county sites close, qualifying families can receive food at the Carson Valley Community Food Closet through the Backpack Buddies Program. For more information, call (775) 782-3711.

Elko County School District

Meals will be served throughout the summer and are available between 10:00 a.m. and 12:00 p.m. via curbside pick-up.

The schools where meals will be provided are:

  • Southside Elementary School: 501 S 9th St, Elko, NV 89801
  • Carlin Combined Schools: 552 8th st, Carlin, NV 89822
  • Wells Combined Schools: 1378 Lake Ave, Wells, NV 89835
  • West Wendover High School: 2055 Elko Ave, West Wendover, NV 89883
  • Jackpot Combined School:2201 Progressive Dr, Jackpot, NV 89825
  • Owyhee Combined School: 100 Academic Way, Owyhee, NV 89832

Esmeralda County School District

Drive-thru and walk-up meals are expected to be available beginning Monday, March 23.

The schools where meals will be provided are:

  • Dyer Elementary School: Hwy 264 MM 11, Dyer, NV 89010
  • Goldfield Elementary School: 5th and Ramsey, Goldfield, NV 89013
  • Silver Peak Elementary School: 501 Galena Dr, Silver Peak, NV 89047

Eureka County School District

Information not yet released

Humboldt County School District

School meal sites ceased operations on June 8, 2020.

Beginning June 8, 2020 the Boys and Girls Club of Winnemucca will take over meal site operations. More information to come.

HCSD Nutrition Services can be reached at (775) 623-8109.

Lander County School District

Families are able to pick up breakfast and lunch between 10 a.m. and 11 a.m. at Battle Mountain Elementary School, 650 Altenburg Ave, Battle Mountain, NV 89820.

Lincoln County School District

Meal sites ceased operations on May 21, 2020.

Lyon County School District

School meal sites ceased operations as of June 3, 2020.

Meal distribution will be taken over by the Boys and Girls Club at sites in Yerington, Dayton, and Silver Springs. Children ages 0-18 do not need to be club members in order to receive food.

8:00 a.m. breakfast, 12:00 p.m. lunch:

  • Yerington: 124 N Main St, Yerington, NV 89447
  • William N. Pennington Teen Center: 140 N Main St, Yerington, NV 89447
  • Dayton Elementary School: 285 Dayton Valley Rd, Dayton, NV 89403
  • Sutro Elementary School: 190 Dayton Village Parkway, Dayton, NV 89403
  • Riverview Elementary School: 1200 Ferretto Parkway, Dayton, NV 89403

8:30 a.m. breakfast, 12:30 p.m. lunch:

  • Silver Springs: 3900 Spruce Ave, Silver Springs, NV 89429

Mineral County School District

School meal sites ceased operations May 28, 2020.

Meal distribution will be taken over by the Mineral County Boys and Girls Club at sites in Yerington, Dayton, and Silver Springs. Children ages 0-18 do not need to be club members in order to receive food.

8:00 a.m. breakfast, 12:00 p.m. lunch:

  • Yerington: 124 N Main St, Yerington, NV 89447
  • William N. Pennington Teen Center: 140 N Main St, Yerington, NV 89447
  • Dayton Elementary School: 285 Dayton Valley Rd, Dayton, NV 89403
  • Sutro Elementary School: 190 Dayton Village Parkway, Dayton, NV 89403
  • Riverview Elementary School: 1200 Ferretto Parkway, Dayton, NV 89403

8:30 a.m. breakfast, 12:30 p.m. lunch:

  • Silver Springs: 3900 Spruce Ave, Silver Springs, NV 89429

Nye County School District

Meals are available Monday, Wednesday, and Friday each week through July 31, 2020.

The schools where meals will be provided are:

  • Pahrump Valley High School: 9:00 a.m. - 11:00 a.m.
  • Rosemary Clarke Middle School: 9:00 a.m. - 11:00 a.m.
  • Floyd Elementary School: 9:00 a.m. - 11:00 a.m.
  • Hafen Elementary School: 9:00 a.m. - 11:00 a.m.
  • JG Johnson Elementary School: 9:00 a.m. - 11:00 a.m.
  • Manse Elementary School: 9:00 a.m. - 11:00 a.m.
  • Mt Charleston Pre-K: 9:00 a.m. - 11:00 a.m.
  • Beatty Elementary School: 9:00 a.m. - 11:00 a.m.
  • Amargosa: General Store, Dairy, Post Office, starting at 10:00 a.m.
  • Tonopah High School: 10:00 a.m. - 11:00 a.m.
  • Round Mountain School: 10:00 a.m. - 12:00 p.m.
  • Gabbs School: 10:00 a.m. - 11:00 a.m.
  • Yomba Tribe: Delivery, starts at 10:00 a.m.

Pershing County School District

Meals will be provided Monday through Thursday.

The schools where meals will be provided are:

  • Pershing County Middle School: 1295 Elmhurst Ave, Lovelock, NV 89419, 11:00 a.m.- 12:30 p.m.
  • Rye Patch Firehouse parking lot: Old Victory Hwy, Lovelock, NV 89419, 10:30 a.m. – 11:00 a.m.
  • Imlay Elementary School parking lot: 380 Main St, Imlay, NV 89418, 11:30 a.m. – 12:00 p.m.

Storey County School District

Storey County children and families are being redirected to Food Bank of Northern Nevada's Washoe County resources.

All Storey County children will have access to Washoe County's meals programs.

Washoe County School District

Meals are available in partnership with Food Bank of Northern Nevada and will continue operating throughout the summer. Times vary depending on the site.

All Weekdays, 11:00 a.m. - 12:30 p.m.:

  • Incline Elementary School: 915 Northwood Blvd, Incline Village, NV

Monday/Thursday:

  • Bernice Mathews Elementary School: 2750 Elementary Drive, Reno, NV, 9:00a.m. -10:00 a.m.
  • Virginia Palmer Elementary: 5890 Klondike Dr, Sun Valley, NV, 9:00 a.m.-10:00 a.m.
  • Greenbrae Elementary: 1840 4th St, Sparks, NV, 10:30 a.m.-12:00 p.m.
  • Lois Allen Elementary School: 5155 McGuffey Rd, Sun Valley, NV, 11:00 a.m. - 12:00 p.m.
  • Alice Smith Elementary: 1070 Beckwourth Dr, Reno, NV, 11:00 a.m. - 12:00 p.m.
  • Libby Booth Elementary: 1450 Stewart St, Reno, NV, 11:00 a.m. - 12:00 p.m.
  • Evelyn Mount Community Center: 1301 Valley Rd, Reno, NV, 11:00 a.m. -12:00 p.m.
  • Cold Springs Middle School: 18235 Cody Ct, Reno, NV, 11:00 a.m. - 12:30 p.m.
  • Rita Cannan Elementary: 2450 Cannan St, Reno, NV, 12:30 p.m. - 1:30 p.m.
  • Duncan STEM Academy: 1200 Montello St, Reno, NV, 12:30 p.m. - 1:30 p.m.
  • Echo Loder Elementary: 600 Apple St, Reno, NV, 12:30 p.m. - 1:30 p.m.
  • Sun Valley Elementary: 5490 Leon Dr, Sun Valley, NV, 12:30 p.m.-1:30 p.m.

Tuesday/Friday:

  • Double Diamond Elementary School: 1200 South Meadows Pkwy, Reno, NV, 9:00 a.m. - 10:00 a.m.
  • Agnes Risley Elementary: 1900 Sullivan Lane, Sparks, NV, 9:00 a.m. - 10:00 a.m.
  • Nancy Gomes Elementary: 3870 Limkin St, Reno, NV 11:00 a.m. - 12:30 p.m.
  • Dodson Elementary School: 4355 Houston, Reno, NV, 11:00 a.m. - 12:00 p.m.
  • Lincoln Park Elementary School: 201 Lincoln Way, Sparks, NV, 11:00 a.m. - 12:00 p.m.
  • Desert Heights Elementary School: 13948 Mt. Bismark St, Reno, NV, 11:00 a.m. - 12:00 p.m.
  • Smithridge Elementary School: 4801 Neil Rd, Reno, NV, 11:00 a.m. - 12:00 p.m.
  • Robert Mitchell Elementary School: 1216 Prater Way, Sparks, NV, 11:00 a.m.- 12:00 p.m.
  • Maxwell Elementary School: 2300 Rock Blvd, Sparks, NV, 12:30 p.m. - 1:30 p.m.
  • Anderson Elementary School: 1055 Berrum Ln, Reno, NV, 12:30 p.m. - 1:30 p.m.
  • Donner Springs Elementary School: 5125 Escuela Way, Reno, NV, 12:30 p.m. - 1:30 p.m.
  • Elmcrest Elementary School: 855 McDonald Dr, Reno, NV, 12:30 p.m. - 1:30 p.m.
  • Kate Smith Elementary School: 1925 F St, Sparks, NV, 12:30 p.m. - 1:30 p.m.

White Pine County School District

All students in White Pine County are able to pick up free lunch and breakfast for the following day at one of seven locations. Families in rural areas who cannot access these sites can call the district office at (775) 289-4851 to set up delivery.

The sites and times where meals are provided are:

  • Cherry Creek: Normal bus stop, 11:30 a.m.- 12:00 p.m.
  • Lages Station: Gas station, 12:30 p.m.- 1:00 p.m.
  • McGill Elementary School: 25 Avenue F, McGill, NV 89318, 11:30 a.m.- 12:30 p.m.
  • Baker Elementary School: 120 Main St, Baker, NV 89311, 11:30 a.m.- 12:30 p.m.
  • Lund Elementary School: 301 E 2nd, Lund, NV 89317, 11:30 a.m.- 12:30 p.m.
  • Ruth Community Center: 20-28 Main St, Ruth, NV 89319, 11:30 a.m.-12:30 p.m.
  • White Pine High School: 1800 Bobcat Dr, Ely, NV 89301, 11:00 a.m.- 2:00 p.m.

Meal distribution and delivery

Non-profits are operating food banks and delivery services through the following methods. Specific times at each location may change day-to-day.

Northern Nevada

Food Bank of Northern Nevada is continuing to operate in Washoe County and surrounding counties.

Households can determine what distribution site is closest to them at either of the above links or by calling (775) 331-3663.

Food Bank of Northern Nevada are also operating the Kid's Cafe program on either Mondays and Thursdays, or Tuesdays and Fridays for children 1-18 years old. Children will be provided with 3 days' worth of meals at a time.

Kid's Cafe is operating at 20 sites in the Reno/Sparks Area.

Healthy Communities Coalition of Lyon and Storey Counties is operating three food pantries in Lyon County. Following is the newest update to location and hours:

  • Dayton Food Pantry: 209 Dayton Valley Rd, Dayton, NV 89403, Tuesday through Thursday, 10:00 a.m. to 4:00 p.m.
  • Silver Stage Food Pantry in Silver Springs: 1775 US Highway 50 East, Silver Springs, NV, 89429, Wednesday and Thursday, 10:00 a.m. to 4:00 p.m.
  • Yerington Food Pantry: 124 W Bridge St, Yerington, NV 89447, Tues at 2:00 p.m. to 5:00 p.m., Wed at 10:00 a.m. to 5:00 p.m., and Thurs at 10:00 a.m. to 1:00 p.m.

Delivering with Dignity is now available in Reno/Sparks for those in low-income households who are at a higher risk of contracting the virus, including seniors and those with underlying medical conditions and their family members living in the same household.

Those with questions about qualifying for meals should call (775) 391-0525.

Southern Nevada

In addition to school meal sites, Three Square Food Bank has set up 43 emergency food distribution sites across Southern Nevada. Three Square has temporarily suspended normal food distribution to any agency partners that are not on the emergency distribution list.

The non-profit also has services available for seniors. Between 9 a.m. and 5 p.m. Monday through Friday, anyone in Southern Nevada over the age of 60 can speak to an advocate at (702) 765-4030 to help determine what services are available to help them access food.

Delivering with Dignity is also available in Clark County for those in low-income households who are at a higher risk of contracting the virus, including seniors and those with underlying medical conditions and their family members living in the same household.

Those with questions about qualifying for meals should call (888) 603-3548.

Senior services

Nevada COVID-19 Aging Network (Nevada CAN) is a website available through Nevada 2-1-1 which allows elders and caregivers to request help in specific areas of need.

The network focuses on three areas of need:

  • Essentials for daily living (food, prescription medications, etc)
  • Telehealth services
  • Social support services

In addition to the website, seniors can access services by calling 2-1-1 or 1 (866) 535-5654 or texting their zip code to 898211.

Senior shopping

Smith’s food and drug stores are offering special shopping hours for seniors. On Mondays, Wednesdays, and Fridays from 7:00 a.m. to 8:00 a.m., stores will be open only to seniors, allowing them to avoid busier shopping times.

Additionally, Smith’s is waiving the pick-up fee for
curbside pickup online orders for customers who are over 60 years of age. The
fee waiver will last through April 18, 2020.

Smith’s will continue its temporary store hours of 8:00 a.m. to 10:00 p.m. for all other customers until further notice and are evaluating the option of extending pharmacy hours for seniors.

These stores are also offering accommodations to seniors:

  • Target: Senior hour Tuesdays and Wednesdays,  8:00 a.m.- 9:00 a.m.
  • Dollar General: Senior hour every day, 8:00 a.m.- 9:00 a.m.
  • Whole Foods: Senior hour every day, 8:00 a.m.- 9:00 a.m.


Health care, recovery, and insurance

Virtual urgent care visits

Dignity Health- St. Rose Dominican is launching Virtual Care Anywhere, a virtual urgent care service available for anyone in Nevada experiencing COVID-19 symptoms.

Services can be used on the website, through the Virtual Care Anywhere app, or by calling (855) 356-8053 and using the coupon code COVID19. The $35 per-visit service fee is being waived for any patient who thinks they may be experiencing COVID-19 symptoms.

The typical wait time for patients after requesting an appointment is 15-30 minutes, but a high demand may result in a longer wait.

Anyone experiencing severe symptoms, such as high fever or difficulty breathing, should contact 911 or visit the nearest care site.


Addiction and recovery resources

As a result of social distancing requirements, many in-person recovery meetings are being cancelled or postponed. There are multiple online alternatives available for those in the recovery community.

The Foundation for Recovery in Nevada has resources available for those in both Northern and Southern Nevada. Their recovery community centers can be reached at:

  • Northern Nevada: (775) 384-9513
  • Southern Nevada: (702) 257-8199

Their recovery support warm line is also staffed 7:00 a.m. to 7:00 p.m. Monday through Friday and can be reached at 1-800-509-7762.

Alcoholics Anonymous has a compiled document with digital resources including a link to a directory of online meetings.

Virtual NA also provides a directory of narcotics anonymous meetings accessible online or by phone.

In the Rooms, a social online recovery community, provides resources including blogs, direct messaging, and online live meetings.


Free dental care for children whose parents have been laid off

Dr. Steven DeLisle, a pediatric dentist in Las Vegas, said that Children's Dentistry of Las Vegas is now offering free dental care for Southern Nevada children whose parents have been laid off because of the coronavirus pandemic. Children's Dentistry has nine offices spread throughout the Las Vegas Valley and Pahrump.

DeLisle said that parents wishing to schedule services should call (702) 99-TOOTH (998-6684) to be routed to the closest office to their home.


Rent and Utilities


Evictions

Nevada's eviction moratorium was scheduled to end June 30, and evictions and foreclosures for non-payment of rent for residential properties are set to resume September 1.

Anyone who receives an eviction notice is encouraged to contact Nevada Legal Services.

Northern Nevada:

  • Reno* Office: (775) 284-3491
  • Reno* Tenants’ Rights Center: (775) 284-3491 x. 316
  • Indian Law Project: (775) 284-3491
  • Elko Office: (775) 753-5880
  • Carson City Office: (775) 883-0404
  • Yerington Office: (775) 463-1222

Southern Nevada:

  • Las Vegas** Office: (702) 386-0404
  • Las Vegas Tenant’s Rights Center: (702)383-6095

*Serves Washoe, Carson City, Douglas, Churchill, Eureka, Humboldt, Pershing, White Pine, Lander, Mineral, Elko, Storey, and Lyon Counties

**Serves Clark, Nye, Lincoln, White Pine, and Esmeralda Counties

City of Reno rental assistance program

The City of Reno will be providing financial assistance to applicants financially affected by COVID-19 and the business shut down as long as applicants can prove they have income to sustain the household once the assistance period ends.

Applicants must meet the income guideline of 80 percent Area Media Income or below and meet one of the following criteria:

  • Homeless- staying in a place not meant for human habitation
  • Homeless- staying in an emergency shelter
  • Fleeing domestic/partner violence
  • Leaving a transitional housing program
  • Facing eviction within 30 days
  • Doubled up and must leave current housing
  • Sudden significant loss of income
  • Unpaid bills that will lead to eviction

To apply, contact Jamie Peek at (775) 530-9050 or [email protected] or Jessica Hillman at (775) 657-4619 or [email protected].


Mortgage Assistance

The Nevada Affordable Housing Assistance Corporation can distribute up to $3,000 in mortgage assistance per month for up to 18 months for qualifying families who receive unemployment benefits.

Eligible homeowners must:

  • Occupy the home as their primary residence
  • Meet program income limits
  • Actively receive unemployment benefits
  • Own a single family, 1-4 unit home located in Nevada

Interested Nevadans can call (888) 320-6526 or go online to check eligibility.

The following institutions are also offering Mortgage assistance:

Additionally, these institutions encourage members to reach
out for more information:


Utility information

The Nevada Public Utilities Commission has a webpage devoted to utility shutoff information for the following categories:


Electric utility information

NV Energy

NV Energy has temporarily suspended disconnections for non-payment and will be working with customers who have been economically impacted by COVID-19 by waiving deposits and fees for late payments and providing payment plans.

In Southern Nevada, the company has expanded project REACH, which was previously established to assist senior citizens, to cover any adult who meets certain income requirements, or has been financially impacted by COVID-19.

In Northern Nevada, the company is offering energy bill assistance through its Special Assistance Fund for Energy program.

More information on these programs can be found at NVenergy.com/assistance.

NV Energy can be reached at:

  • Southern Nevada: (702) 402-5555
  • Northern Nevada: (775) 834-4444

City of Boulder City

The City of Boulder City will be suspending
utility disconnections
on a case-by-case basis. Residents can contact (702)
293-9244 to discuss potential suspension.

Overton Power District

Overton Power District 5 is suspending all service disconnections and penalties for late and missed payments for those directly affected by COVID-19, including customers:

  • Under self-quarantine orders
  • Who have contracted COVID-19
  • Have been furloughed from work

These suspensions also apply to the district’s local business partners. Customers and can reach the Overton office at (702) 397-2512 and the Mesquite office at (702) 346-5710 to discuss payment arrangements.

Additionally, the following organizations have closed their
physical offices:


Natural gas utility information

Southwest Gas

Southwest Gas is suspending all service disconnections indefinitely. The company is also offering flexible payment options which can be managed online or by contacting customer assistance at (877) 860-6020.

Wendover Gas

Wendover Gas is continuing to fill residential and commercial tanks, but the company is not scheduling stove installation, conversions, or repairs for customers.  

Emergency gas leaks and concerns will still be handled.

Additionally, the company is asking customers to pay by phone at (775) 664-2291 or online rather than coming into the office.


Telecommunications utility information

The FCC's Keep Americans Connected pledge officially ended June 30. The following companies have independently elected to continue providing resources.

AT&T

AT&T is waiving home internet data overage charges through September 30.

Charter Communications

Low-income households without school-aged children can access Spectrum Internet Assist, a low-cost broadband program.

Additionally, Charter is opening its Wi-Fi hotspots for public
use.

Rio Virgin

Rio Virgin will waive late fees and not terminate service for residential or small business customers affected by COVID-19.



Welfare, unemployment, and non-citizen benefits


Online filing for welfare services

Nevadans may apply for welfare services through the Department of Health and Human Services’ Division of Welfare and Supportive Services which provides food assistance (SNAP and WIC) cash assistance (TANF), medical and child care assistance through Access Nevada or by calling (702) 486-1646 for Southern Nevada offices; (775) 684-7200 for Northern Nevada offices to be connected with a representative. Automated voice instructions are provided in both English and Spanish.  

Those who can access a computer and the internet may apply through the department’s Access Nevada portal, which has English and Spanish modes and downloadable guides on how to use the online portal in both languages. 

After providing basic identifying information, the applicant can indicate whether they speak English. If they select “no,” the system will ask whether they need an interpreter and provide 13 language options as well as “other.” 

If the applicant would like to add someone 18 years of age or older to apply for benefits or act on their behalf, they have the option to add an authorized representative. 

The portal allows the user to check which services they qualify for, by entering information about their household:

  • Type of housing (homeless, public, subsidized, etc.) 
  • Rent or mortgage and child care expenses
  • Combined total income and resources including vehicles, insurance, retirement, property and other assets
  • Age of household members and whether they are disabled or pregnant
  • Citizenship status

Based on the information provided, a matrix will come up telling the user which programs each household member qualifies for: cash, medical, food, WIC or child care. The user will then be redirected to a page that invites them to check the boxes of programs they want to apply for and begin their applications, which also can be submitted through the portal. 

Applications can be saved if the applicant cannot complete it in one sitting. The Access Nevada portal also allows the user to communicate with the Department of Welfare and Social Services with messaging and a To-Do list.


Online filing for unemployment benefits

Nevadans can file unemployment insurance claims online 24 hours a day.

There are online video tutorials available in English and in Spanish to help users create accounts and begin filing claims.

Additionally, the Nevada Department of Employment, Training and Rehabilitation (DETR) have extended the hour of their unemployment lines to 8 a.m. to 8 p.m. Monday through Friday. These lines can be reached at:

  • Northern Nevada: (775) 684-0350
  • Southern Nevada: (702) 486-0350
  • Rural Nevada: (888) 890-8211

DETR has emphasized that these extended hours are solely for unemployment lines, and their JobConnect offices will be operating with normal business hours.

“We are actively preparing our system and staffing levels so we can meet the recent increased UI demand,” said Dr. Tiffany Tyler-Garner, director of DETR. “We will continue to monitor, evaluate and revise our systems and staffing as the need arises.”


Public benefits for non-citizens

Ineligible non-citizens who do not meet citizenship eligibility criteria may qualify for some limited Medicaid coverage. These applicants must meet all other eligibility requirements except for citizenship. Non-citizens are ineligible for all other benefits. 

Applicants are required to provide information about the citizenship or immigration status for all persons who are applying for assistance. Qualified non-citizen status is verified with the United States Citizenship and Immigration Service (USCIS) for eligibility purposes. Information on non-applicants or non-citizens will not be shared with USCIS. 

Failure to provide citizenship or immigration status information will render the individual applicant ineligible for benefits. Other family or household members may still receive benefits if they are otherwise eligible. 



Child care and home learning resources


Child Care

Child care centers are considered essential businesses and can stay open as long as they comply with licensing requirements and COVID-19 guidance. For essential service and emergency workers who require child care services while schools are closed, the state has provided the following contacts to help locate child care options:

Clark County:

All other counties:


Home learning

The following online resources are available to the entire state:

A longer list of resources for students, teachers and families is available through Northeastern Nevada Regional Professional Development Program.

Additionally, these programs are available in specific counties:

Clark County:

Las Vegas-Clark County Library District has launched a special instant eCard, available through June 30, to allow access to digital resources for those who don’t already have a library card. All Clark County residents, ages 14 or older who have never had a library card, are eligible to sign up.

Elko County:

Elko County Library is providing access to their collection of eBooks, audiobooks, and magazines, and their databases. Users require a library card number to log in, but those who do not have a card can email Melissa Spence at [email protected] to make arrangements to receive a temporary card.

Washoe County:

Washoe County Library System has launched an online card to give the community access to digital collections of ebooks, audiobooks, and other online resources. All online resources are already available to those who have a library card, and new users can now sign up online to get their card and gain access.

PBS Reno is offering Camp Curiosity, an online resource offering free lessons, videos and activities to kids who are home from school.



DMV: Online services and extensions

The Nevada Department of Motor Vehicles has reopened offices but are currently only serving customers with immediate needs. It is requested that customers perform transactions online if possible.

The State of Nevada is granting an extension on any driver's license, vehicle registration, or other document with an expiration March 16 or later.

If the expiration date falls March 16- June 14, customers have until September 13 to renew.

If the expiration date falls June 15-July 14, customers have until August 14 to renew.

An extension letter must be downloaded and printed to present to law enforcement upon demand.

A list of common transactions that can still be performed online:



Domestic violence resources

Social distancing means staying home for Nevada, but isolation in an abusive home environment combined with emotional and financial distress can lead to dangerous conditions. The state has a database available for Nevadans to find a shelter or hotline nearby if they require domestic violence services.

Some shelters and hotlines in the state have confirmed that they will remain operational during the lockdown period:

Washoe County

Safe Embrace is keeping its shelter and 24/7 crisis hotline operational for those forced to stay in a home environment with, or in close proximity to, an abuser.

Those in need of help can call the hotline at (775) 322-3466.

Additionally, the Domestic Violence Resource Center in Reno can be reached at (775) 329-4150.

Southern Nevada

SafeNest, a non-profit agency in Clark County focused ending domestic violence and assisting those affected by it, will keep its shelter and crisis hotlines will fully operational in order to offer services to those facing an unsafe home environment.

Those in need of help can call or text the hotline 24/7 at (702) 646-4981 or use their online chat service.

The Family Law Self-Help Center is also processing
Temporary Protective Order applications
by phone. Services are available
Monday through Friday from 8:00 a.m. to 4:00 p.m. at (702) 455-1500.

The help center can also be reached at [email protected]



Student loan relief

The following actions have been taken with regard to federal
student loans:

  • All federally held student loans will have their interest rates set to 0 percent through September 30.
  • All borrowers have the option to suspend payments through September 30.
  • Payments will be automatically suspended for any borrower 31 days delinquent as of March 13, 2020 or who becomes more than 31 days delinquent.

Borrowers who wish to suspend payments should contact their loan servicer online or by phone to request forbearance. Those who have experienced a change in income can also contact their loan servicer to discuss lowering their monthly payments.

If you do not know who your servicer is, you can visit StudentAid.gov/login or call at 1-800-433-3243 or TTY for the deaf or hearing impaired at 1-800-730-8913.



How can I help?

Many non-profits and service providers in Nevada are working hard to get resources to those in the community who need them the most. Many of these organizations are in need of financial donations, volunteers, and other supplies, and for those who are in a position to give, it can often be difficult to know exactly what organizations are in need and what those needs are.

The following organizations have put out specific requests, identifying what they need to best help Nevadans going forward:

HopeLink of Southern Nevada

HopeLink is an organization aimed at stabilizing families and individuals in crisis and prevent homelessness through food programs and financial assistance. Children and the elderly make up 75 percent of HopeLink's clients and 98 percent of their clients fell below the poverty line prior to the COVID-19 pandemic.

HopeLink has been providing rent and utility assistance, operating food pantries, and delivering food to homebound seniors throughout the crisis.

Donations can be made online.

HopeLink is also looking for volunteers at pantries distributing food for pick up as well as volunteers willing to deliver food and essential goods to those in quarantine or lock-down.

Interested volunteers should email Don Miller at [email protected] and include name, email, and phone number along with a preference between pantry and delivery and availability.

National Hemophilia Foundation: Nevada Chapter

The National Hemophilia Foundation is a resource for all individuals with blood disorders. During the COVID-19 pandemic they have been offering webinars and other resources to help individuals learn more about home delivery for prescriptions and their insurance options.

The Foundation receives the majority of its funding through events, and with the shut-down preventing gatherings, they are more dependent on individual donations than ever.

Individuals can donate online.

The Foundation also encourages people to show their support online by putting on a red tie or wearing red and posting a picture with the tag #RedTieCampaignNV .

Nevada CAN

Nevada CAN is a statewide collaboration led by the Nevada Aging and Disability Services Division intended to provide seniors in the state with essential resources during the pandemic.

The program is looking for volunteers interested in:

  • Delivering daily essentials
  • Providing support online or via telephone

Volunteers should fill out the online form and indicate their area of interest.

Nevada Partnership for Homeless Youth: Las Vegas

Young people experiencing homelessness are in need of the following critical donations:

  • Hand sanitizer
  • Food gift cards
  • Cleaning supplies
  • Hygiene supplies
  • Sealed non-perishable foods
  • Surgical masks

Donations also may be purchased on Nevada Partnership for Homeless Youth’s Amazon wish list. In-kind donations can be mailed to or accepted Monday through Saturday, 8 a.m. to 7 p.m. at 4981 Shirley St, Las Vegas, NV 89119. The organization can also purchase these items using monetary donations, which can be made on its website.

Opportunity Village: Las Vegas

Opportunity Village is a Las Vegas based non-profit dedicated to helping adults with intellectual and developmental disabilities. The organization runs multiple programs, including PRIDE, which provides 24-hour care to individuals with profound physical and intellectual disabilities, and an employment resource center to train clients in job skills.

As of June 15, Opportunity Village has been open with 25% capacity and has been working hard to adjust to the “new normal” while keeping health, safety, and meaningful programming a top priority for its clients. The organization still offers in-home services and is expanding its online programs to provide activities such as dance classes and jam sessions that clients can participate in virtually.

The organization’s biggest needs are:

  • Monetary donations
  • Gently-used items for the Thrift Store
  • Vinyl and Nitrile Gloves 
  • Disposable and N95 face masks
  • Disposable hooded coveralls

Monetary donations can be made online.

The Opportunity Village Thrift Store, located at 390 S. Decatur Blvd, Las Vegas, NV 89107, is encouraging anyone doing their spring cleaning while staying at home to donate items. Donations can be made on site, and any questions can be answered at (702) 383-5911.

Within its Service Contracts department, Opportunity Village is in dire need of Vinyl and Nitrile Gloves of all sizes, disposable and N95 face masks, and disposable hooded coveralls. With the current concerns of COVID-19, the department has implemented thorough and extensive disinfectant services and precautions for all contracts and Opportunity Village campuses, as well as separate services regarding in-depth cleanings for contracts with positive COVID-19 cases.

To continue our services, it is of the upmost importance for all our employees and individuals to be supplied with all necessary PPE and for our customers to feel an extensive level of comfort and trust with the work we provide for them.

To make a donation of these items, please contact Kimberly at  [email protected].

S.A.F.E. House of Nevada

S.A.F.E. House is a non-profit centered around helping victims of domestic violence. They operate a crisis hotline and emergency shelter in Southern Nevada as well as counseling, advocacy, and support group services.

The organization currently has to limit acceptance of donations to eliminate “walk-in” traffic. Only the following donations are currently being accepted:

  • Cash donations
  • Cleaning supplies
  • Personal Protective Equipment
  • Non-perishable items such as canned food, toilet paper, etc.

The organization's annual fundraiser was cancelled, further straining the budget. Financial donations can be made online or through the mail.

The organization is requesting community members make an appointment before dropping off items by calling (702) 451-4203.

Salvation Army of Southern Nevada

The Salvation Army Southern Nevada is seeking volunteers to help with prep and distribution of its daily boxed community meal. Volunteers ages 12 to 15 must be accompanied by an adult.

No one 65 or older is able to volunteer or work outside of their homes with The Salvation Army at this time.

Email [email protected], call (725) 777-1368, or visit SalvationArmySouthernNevada.org/volunteer to sign up.

The Shade Tree: Las Vegas

For homeless women and children in crisis, monetary donations can be made at The Shade Tree's website. For in-kind donations, delivery drop-off times can be scheduled by emailing [email protected] or by placing orders on The Shade Tree's Amazon wish list.

Donation items:

  • Bottled water, any size
  • Pads, tampons, panty liners
  • Diapers in all sizes and pull-ups
  • Baby wipes
  • Sealed, nonperishable food
  • Rubbing alcohol and peroxide
  • Ibuprofen, Tylenol and other NSAIDS
  • Towels and wash cloths
  • Twin sheets
  • Clorox wipes
  • Toilet paper, paper towels, tissues
  • Hand sanitizer
  • Gift cards: Visa, Target, Amazon, Walmart
  • Batteries (AA, AAA, D, 9-volt)
  • Latex gloves

United Way of Southern Nevada

United Way of Southern Nevada partners with 700 companies and non-profit organizations in the region to combine efforts and assist the community in the most effective possible way. Currently, the organization is operating the Delivering with Dignity program which delivers meals to qualifying low-income, vulnerable households.

The organization currently has two major needs.

Donations

UWSN is taking donations to their Emergency Assistance and Community Needs Fund to assist those impacted by COVID-19. Community members can donate online.

Volunteers

UWSN is looking for volunteer drivers for their Delivering with Dignity program. Volunteers should be currently employed or on laid-off status, have a valid NV drivers license and auto insurance, and not be a member of a high-risk community as defined by the CDC. Volunteers will be screened in order to guarantee the safety of the vulnerable populations they serve.

UWSN is asking that those wishing to volunteer DO NOT CALL but rather get in touch through the website or over email at [email protected]

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